Frequently Asked Questions
Everything you need to know about shopping with SOKOLLAB
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary by location and typically range from 7-21 business days.
What is your return policy?
We offer a 14-day return window for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Are all your products authentic?
Absolutely. We source all our products directly from authorized distributors and manufacturers to ensure 100% authenticity for every item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
Orders can be changed or cancelled within 1 hour of placement. After this window, the order may have already been processed for shipping.