Returns & Exchanges
At SOKOLLAB, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return window for unopened and unused items in their original packaging. Please note that for hygiene reasons, certain beauty products and opened media items cannot be returned unless they are faulty.
Check Eligibility
Ensure your item is in its original, sealed condition and that you are within the 14-day window from the date of delivery.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Pack your items securely in their original box and include a note with your order number and contact details inside the parcel.
Ship and Track
Send your return via a tracked shipping service to our warehouse; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing